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The odor came back. Of course it came back. You already know what you're about to tell the owner, and you've said it so many times it barely needs a full sentence. Three words. Calm delivery. Nobody likes hearing it, but somebody has to say it.
This one's for the fire and smoke crews who've delivered that diagnosis for years. On the back, a big rubber-hose cartoon skeleton smoke tech in a respirator shines a flashlight into a floor register while smoke snakes out and loops across the ductwork behind him. The verdict sits on a bold banner below: IT'S IN THE DUCTS.